Common questions about legal and your account
When you close your account, we delete your personal information within 30 days. Transaction records are kept for seven years for compliance with Indonesian law, but your name, address and payment details are removed. You can request full data deletion through support if you have specific concerns.
Your deposit is protected by your bank or payment provider's fraud guarantee. Once the transfer reaches our wallet, it's held separately and never mixed with operational funds. If a transaction fails, contact support with your payment reference number and we'll investigate within 24 hours.
Your withdrawal verification uses your registered name and account number — no additional data is collected. The transaction is logged with your payment method for your records. We don't share your details with your bank; the transfer goes directly to your account.
Yes. Log into your account, go to wallet, and select 'Download History'. You'll get a file with every deposit, bet and withdrawal, including timestamps and amounts. The download is free and available anytime.
Every withdrawal request is manually reviewed before processing. If unusual activity is detected, our team will contact you to verify the request. Enable two-factor authentication in account settings for an extra security layer that makes unauthorized access much harder.
No. We never sell your personal information. Data is shared only with payment processors (DANA, OVO, GoPay, QRIS) to process your transfers, and with compliance officers if law requires it. You can review our full data policy in account settings anytime.
Verification takes under two hours for most requests. Once verified, DANA, OVO, GoPay and QRIS transfers usually arrive in your bank account within 15 minutes. Larger amounts or unusual patterns may take up to 24 hours while we confirm your identity.
