Reference

Our Terms and What They Mean for Your Account

When you open an account with 1131sport, you're agreeing to the terms that keep your deposit, withdrawal and gameplay secure.

Account access depends on local lawDeposits and withdrawals protectedYour data handling explained
Browse Lobby Read FAQ
1131sport Our Terms and What They Mean for Your Account
HELP WITH TERMS

How to Contact Us About Your Account Terms

If you have questions about how our terms affect your account, deposits or gameplay, reach out to our support team through any of these channels. We're available to clarify eligibility, explain withdrawal holds, address data requests or discuss account restrictions. Your inquiries about the terms are handled the same day, where possible.

Team online

Live Chat

Open the chat window in your account lobby and speak to a team member. Available 08:00–23:00 WIB daily. Ask about account status, term clarifications or dispute resolution.

Email Support

Send your question to [email protected] with your username and details. Responses arrive within 12 hours. Best for documentation requests, data access or formal term inquiries.

In-App Notification

Check your account notifications tab for messages from our compliance team. Critical term updates, verification requests or policy changes appear here first with direct reply options.

YOUR DATA SECURITY

How We Handle Your Information Under These Terms

Our terms spell out exactly how we collect, store and protect your personal data. When you deposit via DANA, OVO, GoPay or QRIS, payment details are encrypted and never stored on our…

Encryption Standard

All account logins, deposit forms and withdrawal requests use TLS 1.2 encryption. Your password is salted and hashed; we never see it in plaintext after registration.

Payment Data Handling

Payment processor partners handle DANA, OVO, GoPay and QRIS details. We receive only confirmation tokens. Deposit and withdrawal records are retained for seven years for regulatory audit.

Session & Cookie Policy

Your session expires after 30 minutes of inactivity on mobile, 60 minutes on desktop. Cookies track your lobby preferences and login state; clear them anytime in your browser settings.

Account Verification

Before your first withdrawal, we verify your identity using the name, phone and email on file. Withdrawals over Rp 5,000,000 require photo ID upload through our secure portal.

Data Deletion

Close your account anytime from Settings. We retain minimal data for 24 months post-closure for fraud prevention, then purge all personal records except anonymised transaction logs.

Dispute & Request Process

Email [email protected] with 'Data Access Request' or 'Term Dispute' in the subject. Include your username and specific question. We respond within five business days.

Questions About Your Account Terms

Multiple accounts violate our terms and trigger automatic detection. If found, all linked accounts are suspended immediately, and any balance is forfeited. Identity verification catches duplicate registrations within hours. We keep this rule to protect all players from fraud and collusion.

If your account is closed for terms violation, balance forfeiture is final. However, if closure is an error or dispute, email [email protected] within 30 days with evidence. We investigate and may restore funds if the closure was unjustified. Depends on local law applies here.

Withdrawals are approved within four hours of your request. Processing time to your DANA, OVO, GoPay or bank account depends on the payment provider — typically under one minute for QRIS and mobile wallets, up to 24 hours for bank transfers. The term guarantees we process our end within one business day.

Yes, we update terms as needed for security or law compliance. You'll receive notice 14 days before changes take effect via email and in-app notification. Continuing to play after the notice date means you accept the new terms. You can request the full updated version anytime.

Minimum deposit is Rp 50,000 via any method: DANA, OVO, GoPay or QRIS. Minimum withdrawal is Rp 100,000. No maximum applies, but large withdrawals over Rp 5,000,000 require identity verification as outlined in the terms.

Your account access depends on local law. We support players in Indonesia across all regions — Denpasar, Yogyakarta and beyond. If you travel outside Indonesia, your account remains active, but eligibility to play real-money games depends on where you're located. Use the app or web from any device.

Deleting the app does not delete your account. Your data remains on our servers, encrypted and secure. Log back in anytime using your credentials. If you want full account removal, close your account from Settings in the app; data deletion follows the schedule outlined in our data policy above.

Related Pages

1131sport Indonesia FAQ About Us 1131sport Casino 1131sport Login